Privacy Policy Effective Date 09-July-2025

St Clare House (“we”, “our”, or “us”) is committed to protecting the privacy and personal data of visitors and clients. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website (www.stclare.uk) or contact us about our commercial property rental services in Ipswich.
By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of personal information:

• Contact Information: Name, email address, phone number, and company name when you fill out a contact form or email us.
• Communication Data: Any information contained in communications you send to us by email, website form, or other means.
• Usage Data: IP address, browser type, referral source, and interaction with the website (collected via cookies and analytics tools).

We do not collect or process any payment or financial information through our website.

2. How We Use Your Information

We use your personal information to:

• Respond to enquiries about our commercial property rentals
• Schedule property viewings or provide information about available spaces
• Maintain internal records and communication history
• Improve our website and services
• Send you updates, news, or promotional offers related to our services (you may opt out at any time)
• Work with third-party marketing agencies to help deliver relevant communications about our offerings

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), our legal bases for processing your personal data include:

• Legitimate Interest: To respond to your enquiry, manage client relationships, and promote relevant services
• Consent: For sending promotional content when you have opted in
• Legal Obligation: When processing is necessary to comply with applicable law

4. Sharing Your Information

We may share your personal data with:

• Marketing agencies or contractors who assist with service promotions or communications (under confidentiality agreements)
• Property managers or legal representatives involved in the commercial rental process
• IT service providers who support our website or communications platforms
• Regulatory or legal authorities, if required by law

We do not sell your personal information to third parties.

5. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal or regulatory obligations
• Maintain accurate records for service or dispute resolution purposes

Once your data is no longer required, it will be securely deleted or anonymised.

6. Your Rights

Under the UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your data (in certain cases)
• Object to or restrict how we process your data
• Withdraw your consent where processing is based on consent
• Lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise these rights, contact us at: info@stclare.uk

7. Cookies and Tracking

Our website uses cookies to enhance user experience, analyse site usage, and support marketing efforts. Please refer to our Cookies Policy for full details.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data. While no online system is completely secure, we strive to keep your data protected against loss, misuse, or unauthorised access.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage users to read their respective privacy policies.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect legal, regulatory, or operational changes. We will update the “Effective Date” at the top of this page accordingly.

Contact Us

If you have questions or requests related to this Privacy Policy, please contact:

St Clare House
Princes Street
Ipswich, IP1 1LH
Phone: 0791 977 1410
Email: info@stclare.uk